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Customer service

We are committed to keeping your private data secure. For help with your account you will need your user id and password.

By Phone

Customer Service Representatives are available to answer your questions.

Monday-Friday, 8 a.m. to 4:30 p.m., except on holidays.

(Press 4 to speak to a representative)

TTY - users:


Submit a question to customer service using our secure online message center:

  1. Log in to your account.
  2. Select "Submit a question to UI Staff." If you do not see the link, please call Customer Service.


Appeals must be filed electronically, by mail, or fax within the timeframe specified on the determination or correspondence to be appealed. Instructions for Filing an Appeal are printed on all applicant and employer determinations.

Shared Work

An alternative to layoffs for employers facing a temporary downturn in business.

Information about Shared Work - See if it's right for your business!

If you have questions, email

Mailing address and fax

UI Customer Service
P.O. Box 4629
St. Paul, MN 55101-4629

Fax: 651-205-4007

Fax: 651-297-5283

Customer feedback

Let us know how we can make this website better. Send us your comments or suggestions.

Do not send your Social Security numbers or personal information about your account. For assistance with your account, contact customer service.

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