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Video transcript

Take a Tour of Your Account

Slide 1

[Background image: Picture of Carly, a Customer Service Representative]

[Narrator speaks]

Hi, I’m Carly, a Customer Service Representative for the Minnesota Unemployment Insurance Program.

In this video we’ll review some of the features that are available to employers within their online account.

Slide 2

[Narrator speaks]

Your account provides you a convenient way to manage your unemployment business. In this video, I’ll highlight how you can use your account to:

Update your account information, Authorize a third party agent to do business on your behalf,

Assign your staff access and passwords, Review and respond quickly to information requests,

View benefits charged to your account, and submit wage detail reports and make payments.

Slide 3

[Narrator speaks]

A few quick notes before we begin: First, the features available in your online account were designed around the business needs of many different types of businesses; some with no more than one or two employees, others with thousands of employees in many locations in this and other states.

Some employers have been in business for thirty years and never had a former employee apply for benefits, others have had thousands in the same period of time.

Some do all their own bookkeeping, while others contract with a local accountant or nationally known payroll company. In this video our goal is only to make you aware of some of the features in your online account.

We’ll suggest how these features can help you do business with us more efficiently.

We’ll leave it to you to decide how these features fit into your business.

Second, access to your account is determined by you. Your System Administrator determines who in your organization can access which features.

In this video, we’re going to assume you have access to the features we are demonstrating.

When you actually log in, you may not be able to see all these features.

If you think you’re missing some system features you need, you should check with your System Administrator.

Third, it’s your account. While you may not ever use all the features we talk about here,

you’re welcome to browse through them and look at the information available.

Just be careful not to make any changes you don’t intend to make.

Finally, we want to make sure you know you can call us if you have any questions.

Our phone number along with a number of links to other information is available at the end of this video.

Slide 4

[Narrator speaks]

The easiest way to access your account is to start at, and click Employers & Agents.

On the employer page, under "Log in to my Account," click Employers.

This will take you to the employer login page.

Slide 5

[Narrator speaks]

Whenever you log in, you will automatically be taken to your home page. You can navigate to all of the features available to you using the links at the center of the page. The same links are also available on the left side of the page.

The links you will be able to see will depend on the access granted to you by YOUR System Administrator.

Also, you must use your permanent login and password to see all your features.

The temporary login and password allow you to only submit your first wage detail report.

For this video, we will assume that you have access to all employer features.

Slide 6

[Narrator speaks]

Let’s start by looking at the options available to you when you click Account Maintenance. You can: update your account profile and address information, add or update reporting units for each of your locations in Minnesota, authorize an accountant or agent to access your account and act on your behalf, add or update your owner and officer information, terminate your account if you no longer have employees, and reinstate if you hire employees again.

If you have a business change such as a change of owner or officer, it’s important that you update your account information so it is complete and current. By doing so, you help US help YOU do business with us.

There are two more links on this page you might be interested in: The View Tax Rate History and View Determination of Tax Rate. These links allow you to view your current tax rate information and your tax rate history.

Slide 7

[Narrator speaks]

Starting again from your home page, let’s look at the options available to you when you click User Maintenance.

This is where the System Administrator of your account, can assign staff access, add and update user roles, and reset passwords.

There are several different levels of access. If you’re a large employer who has different people doing payroll and Human Resources, you can set up access to your account so that HR can access what they need to do their jobs without giving the same access to Payroll and vice versa. If one person does everything, you can give them access to all the features.

Always be careful to only give access to trusted employees, and remember to remove their access when they leave your company.

Slide 8

[Narrator speaks]

Again from your home page, let’s click Determinations and Issue Summary. Determinations and Issue Summary will allow you to see when former employees apply for benefits, and allow you to respond to our Requests for Information.

A list of applicants that have action items currently available for you to review or respond to will display.

If there are no applicants with action items, nothing will be listed.

If your list of applicants is long and you want to find someone quickly, you can use the Custom Search option.

The Custom Search option also works well if you are looking for applicants who applied a while ago and therefore no longer have current action items pending.

To view the action items for an applicant, simply click their Social Security Number. On the next page, a list of their action items will display for you to review or respond to.

We have another video on responding to Requests for Information. You’ll find a link to it at the end of this video.

Slide 9

[Narrator speaks]

Starting again from your home page, you’ll find a link to Benefits Paid Charge Activities.

Charges accrue to your account when a former employee receives benefits.

You can see detailed information about all benefits paid and charged to your account using this feature.

We have a video on Benefit Paid Charges and there is a link to it at the end of this video.

Slide 10

[Narrator speaks]

Under Tax and Wage Detail Reporting you’ll find features that allow you to submit your Quarterly Wage Detail Report, make any necessary adjustments to your submitted wage detail records, or view your submission history.

When you click Submit Wage Detail, you will start the Wage Detail Submission Process. You have four filing methods to choose from to submit your Wage Detail Report.

File Upload, Copy Names and Social Security numbers from Previous Quarters, Manual Entry, and Zero Wage Report.

It is important that you review your wage detail information before you submit it, to make sure it is complete and accurate.

Employee records that are adjusted after the due date may be assessed an administrative service fee.

I recommend you check out our Employer User Guide for detailed information on submitting your wage detail.

A link to the User Guide can be found at the end of this video.

Slide 11

[Narrator speaks]

Another link under Tax and Wage Detail Reporting is Adjustments. This is where you can modify an employee’s Social Security number, name, or wages.

Adjustments can be submitted manually or as an uploaded file. Your changes may need to be reviewed by a Customer Service Representative before they are implemented.

This can get complicated, so you may want to call us if you’re not certain how to make an adjustment.

Finally, to confirm that your wage detail file or adjustment was received, click View Submission History.

On this page, you can view the date and time your wage detail submission or adjustment was completed.

Slide 12

[Narrator speaks]

Back on your home page, let’s look at a few features available under Payment Information. Account Summary allows you to: View amounts owed, payments, and adjustments posted to your account by statement period, make a payment if there is a balance due, and begin the process for a refund if you have a credit balance.

Pending Payments shows post-dated, electronic payments you made when you submitted your wage detail.

Review Payments shows all payments you’ve made, and how those payments were applied.

Quarter Year View allows you to view payment related transactions by year and quarter.

Finally, FUTA Credit allows you to certify the amount Minnesota sent to the IRS as part of your annual FUTA certification.

This is for use on your Federal Form 940 or to satisfy an IRS request for state unemployment tax payment certification.

The FUTA certification process ensures that you get credit in your FUTA tax calculation for the

Unemployment Insurance taxes you paid on time in Minnesota.

Slide 13

[Narrator speaks]

I hope you found it helpful in understanding your online account. Remember:

Your System Administrator controls access to the features of your account.

Explore your online account! It provides lots of useful information.

Go to to find more information about system availability and to get step-by-step instructions for managing your online account in the Employer User Guide.

There are also more videos available that cover topics in more depth.

Slide 14

[Narrator speaks]

Thank you for taking the time to watch this video.

If you have any questions or you need assistance, call Customer Service.

[Screen text: Call Customer Service: 651-296-6141 (Press 4 to speak to a representative) | Links for more information: Video Library, Employer Handbook, Employer User Guide]

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