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System availability

Employer self-service online and automated phone (IVR) system

Planned Maintenance

The Employer Self-Service System (Web and IVR) will be down and unavailable due to maintenance on the following date(s) and time(s):

  • Saturday, June 22, 2024 from 8:00 a.m. until 12:00 p.m.
  • Saturday, July 13, 2024 from 8:00 a.m. until 12:00 p.m.

Please plan accordingly. We apologize for any inconvenience the system down times may cause you.

Routine Maintenance

The following table shows when the online Employer Self-Service System is routinely not available:

Approximate time (Central) Monday Tuesday Wednesday Thursday Friday Weekends
8:00 - 8:40 p.m. All system functions unavailable

Generally available during daytime and evening hours.

All system functions unavailable during late evening and early morning.

8:40 p.m. - 12:00 a.m. Wage detail information is view-only for one half-hour (actual time varies)
1:00 - 1:30 a.m. All system functions unavailable (Tuesday - Saturday)

Staff assistance is available on the telephone system at 651-296-6141 from 8:00 a.m. to 4:30 p.m., Monday through Friday, except on holidays.

The employer IVR (telephone system without staff assistance) is available during the hours that the online system is available.

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