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Information Handbook

Requesting benefit payments

When do I request benefit payments?

  • You must request a payment for each week you are unemployed
  • Request a payment even if we are deciding your eligibility or you are waiting for an appeal hearing or decision. 
  • You may lose payments for weeks you do not request on time.

Request a benefit payment onlineonline

You can request a payment online Sunday - Friday, from 6:00 a.m. to 8:00 p.m.

  1. Select Applicants and then Log in to My Account.
  2. Log in to your account using your Social Security number and password.
  3. Select Request Benefit Payment.

Request a benefit payment by phonephone

The table below lists the day and time to request your benefit payment.

  1. Call the automated phone system:
    • Twin Cities calling area: 651-296-3644
    • Greater Minnesota: 1-877-898-9090
    • Teletypewriter (TTY) users: 1-866-814-1252
  2. Select a language: English, Spanish, Hmong, or Somali.
    If you need another language, follow the steps on the Contact us page to speak to a representative and request an interpreter.
  3. Enter your Social Security number.
  4. Enter your password and then press the # key.
  5. You may hear important messages about your account. 
  6. After the messages, listen to your options and choose Request Benefit Payment.

Phone schedule to request benefit payments

If your Social Security
number ends in:
Call on:
1, 3, or 5 Tuesday
6 a.m. to noon
7 or 9 Tuesday
noon to 6 p.m.
0, 2, or 4 Wednesday
6 a.m. to noon
6 or 8 Wednesday
noon to 6 p.m.
Any Thursday or Friday
6 a.m. to 6 p.m.
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