Raise an issue

When an applicant or employer provides information that may affect the applicant's eligibility for benefits or whether the employer is charged for benefits paid, we call that "raising an issue". Most issues are raised by applicants during the initial application or weekly request process, but employers can also raise an issue.

Employers raise issues when they believe:

• they should not be charged for benefits paid to the applicant 
• the applicant should not be eligible for benefits at all 
• the applicant may have committed unemployment fraud 
• an imposter may have filed for unemployment benefits in their employee’s name.

By law, a base period employer's account is always charged for any benefits paid to a former employee unless there is a statutory exception that applies.

When an issue is raised:

• Both the applicant and employer are asked to complete a questionnaire which we call a Request for Information.
  • The Request for Information can be completed online by logging into your account.
  • If the applicant raised the issue, a copy of the Request for Information will be mailed to you, but you can still log into your account and complete the Request for Information online.
• Once the Requests for Information are returned by both the applicant and the employer, the information will be reviewed and a Determination will be issued and mailed to both parties.

Raise an Issue (video, 10:05)

Request for Information: How it Affects Your Account (video, 8:19)

When raising an issue, you should:

• Verify the issue you want to raise is not already in process or been determined.
• Raise your issue and complete the Request for Information within 10 days of the date of the mailed Notice of Benefit Account. Delay may cause unnecessary charges to your account.
• Be prepared to complete a Request for Information. You will be asked to provide details about the issue you are raising.
  • You must complete the online Request for Information within 30 minutes to avoid being automatically logged out. For security reasons, the system automatically logs you off if you stay on the same page for 30 minutes.
  • Be specific in your answers - dates, names and dollar amounts are important.
  • If you are providing a large amount of detail, you may want to draft your responses to the questions in your word processor and then copy/paste them into the online Request for Information.

To raise an issue:

1. Log in to your account at www.uimn.org
2. On My Home Page, click Determinations and Issue Summary.
3. Under Applicants for Review, select the applicant's Social Security number (SSN).
   
   Note: If the applicant is not listed, see How to Raise an Issue Using Custom Search below.
   
   
4. Under Action Items, click any of the following item types:
   • Determination of Benefit Account
   • Amended Determination of Benefit Account
   • Benefit Account Notice
   • Reactivation Notice
5. Under Review for Possible Action, click Raise an Issue.
   
   Note: On the next page, verify the issue you want to raise has not already been raised. If an issue is in process or has already been determined a section titled Previously Identified Issues will display between the Benefit Account Information and Last Day of Work sections. See example.
   
   
6. Under Raise an Issue and following sections, click the checkbox of the reason for raising an issue. See example of reasons available.
   
   Note: When reporting fraudulent activity, select Suspected fraudulent activity (under Other Issues) as the reason for raising the issue.
   
   
7. Click Next.
8. Complete the questionnaire.
   
   Note: If you would like to include documentation to support your answers, check the box at the end of the questionnaire to notify us.
   
   If you send documentation you will need to include a Document Cover Sheet that has a bar code to properly identify your documents. You will have the option to print the cover sheet after you click the Submit button. A Document Cover Sheet will also be mailed to you. Be sure to include the cover sheet with your documents when you fax or mail them.
   
   Warning: The system allows you a maximum of 30 minutes to complete the questionnaire before it times out - there is no save function or time out warning.
   
   
9. Follow the prompts to submit the questionnaire and complete the Raise an Issue process.

How to Raise an Issue Using Custom Searchsearch

1. Log in to your account at www.uimn.org
2. On My Home Page, click Determinations and Issue Summary.
3. Under the Instructions section, click Custom Search.
4. Under Custom Search Results, locate the most recent one of the following action item types, then click the person's SSN link:
   • Determination of Benefit Account
   • Amended Determination of Benefit Account
   • Benefit Account Notice
   • Reactivation Notice
5. Under Review for Possible Action, click Raise an Issue.
   
   Note: On the next page, verify the issue you want to raise has not already been raised. If an issue is in process or has already been determined a section titled Previously Identified Issues will display between the Benefit Account Information and Last Day of Work sections. See example.
   
   
6. Under Raise an Issue and following sections, click the checkbox of the reason for raising an issue.
7. Click Next.
8. Complete the questionnaire.
   
   Note:If you would like to include documentation to support your answers, check the box at the end of the questionnaire to notify us.
   
   If you send documentation you will need to include a Document Cover Sheet that has a bar code to properly identify your documents. You will have the option to print the cover sheet after you click the Submit button. A Document Cover Sheet will also be mailed to you. Be sure to include the cover sheet with your documents when you fax or mail them.
   
   Warning: The system allows you a maximum of 30 minutes to complete the questionnaire before it times out - there is no save function or time out warning.
   
   
9. Follow the prompts to submit the questionnaire and complete the Raise an Issue process.