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Password resets and account lockouts

Forgot your password?

If you have forgotten your password, you can reset it:

  • Online:
    1. Log in to your account
    2. Enter your Social Security number, and then click the checkbox Forgot your password.
    3. Click Login.
    4. Answer the security question*.

  • By phone:
    1. Call the automated phone system.
      • Twin Cities area: 651-296-3644
      • Greater Minnesota: 1-877-898-9090 (Toll Free)
      • TTY for the hearing impaired: 1-866-814-1252
    2. Make your language choice - English, Spanish, Hmong, or Somali.
    3. Enter your Social Security number.
    4. When you hear the prompt to enter your password, press the # key.
    5. Press 1 to reset your password.
    6. Answer the security question*.

*If you forgot the answer to your security question, you must speak to a customer service representative to have a temporary password mailed to you. Follow the steps under Locked Out of Your Account to speak with a representative.


Click to start the Password: Forgot it? Don't Guess - Reset! video

Locked out of your account?locked

If you are locked out of your account - access is no longer available. If this happens, you must speak to a customer service representative to have your account unlocked. After your identification is verified, you will be mailed a temporary password.

To speak with a representative:

  1. Call the automated phone system.
    • Twin Cities area: 651-296-3644
    • Greater Minnesota: 1-877-898-9090 (Toll Free)
    • TTY for the hearing impaired: 1-866-814-1252
  2. Make your language choice - English, Spanish, Hmong, or Somali.
  3. Enter your Social Security number.
  4. When you hear the prompt to enter your password, press the # key.
  5. Press 2 to have a temporary password mailed to you. You will need to remain on the line to speak with a representative. You will be asked questions to confirm your identity so your private information is kept secure.

Click to start the Password: Forgot it? Don't Guess - Reset! video


Video tutorials are provided to assist you in using Minnesota’s Applicant Self-Service System.  Every effort has been made to ensure that the information provided is accurate and conforms with both Minnesota and Federal Unemployment Insurance Law.   Statements are intended for general information only and do not have the effect of the law. If you have a question about your benefit account, call Customer Service.
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