Information Handbook

Using your password

Your password and Social Security number allow you secure access to your benefit account and serve as an electronic signature. If you forget your password, you can reset it.

Reset your password online at www.uimn.org reset

1. Select Applicants and then Log in to my account.
2. In the Existing Applicants section, select the "Forgot your password" link and follow the prompts.
3. If you forgot the answer to your security question, use the phone and follow the instructions below.

Reset your password by phone

1. Call the automated phone system:
   • Twin Cities calling area: 651-296-3644
   • Greater Minnesota: 1-877-898-9090
   • Teletypewriter (TTY) users: 1-866-814-1252
2. Select a language.
3. Enter your Social Security number. When you hear the prompt to enter your password, press the #key.
   
4. Answer your security question using the keypad on your phone (up to 8 characters) and then press the # key. Follow the prompts to reset your password.
   • If you do not have a security question on file, you will be connected to a representative. If you need an interpreter, tell the representative.
   • If you forgot the answer to your security question, after multiple attempts, you will either be connected to a representative or you will hear: “Press 2 to speak to a representative.” If you need an interpreter, tell the representative.