Monday-Friday, 8:00 am to 4:30 pm, except on holidays.
You can reach a customer service representative by calling the automated phone system:
Automated phone instructions
Twin Cities area: 651-296-3644
Greater Minnesota: 1-877-898-9090
TTY for the hearing impaired: 1-866-814-1252
If you have a benefit account and password:
If you do not have a benefit account:
UI Customer Service
P.O. Box 4629
St. Paul, MN 55101-4629
Appeals must be filed electronically, by mail, or fax within the timeframe specified on the determination or correspondence to be appealed. Instructions for Filing an Appeal are printed on all applicant and employer determinations.
Information Line (no appeals accepted here): 651-296-3745
TTY-Teletypewriter for the deaf and hard of hearing: