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Telephone hearing instructions

A telephone hearing can involve just you and an Unemployment Law Judge, or it can involve you, one or more involved parties, and an Unemployment Law Judge. In a telephone hearing where there is more than one involved party, all parties participate at the same time through a conference call set up by the judge.

  • The judge will call you on the date and time specified on the Notice of Appeal.
  • The judge will take sworn testimony over the telephone from each party.
  • The hearing will be recorded.

What you must do before the hearing

Attention: You must provide us with the name and daytime phone number of your participant(s) in the hearing, even if the name(s) and number(s) are contained in other documents you sent the department. This includes:

  • You
  • Your witnesses
  • Someone who is representing you

The best way to provide this information for an appeal involving an applicant is to:

  1. Log in to your account.
  2. On My Home Page, click Determinations and Issue Summary.
  3. Click Custom Search
  4. Under Search for All Applicants, select Pending First Level Appeal from the Item Type drop-down, and then click Search.
  5. Click the SSN of the applicant

To view and maintain information for a tax appeal, see View and Maintain Appeals in the User Guide.

If the internet is not convenient for you, call one of the following phone numbers to provide us with the name and phone number information:

  • 651-297-4555 - Twin Cities calling area
  • 1-800-862-8845 - Outside the Twin Cities calling area

If the phone number is wrong on your Notice of Appeal, or on the Notice that any representative received, call one of the numbers above and be prepared to provide:

  • The Issue Identification Number of the issue under appeal.
  • The date and time of your hearing.
  • The correct phone number for you or your participant(s) at the time of the hearing.

What to do on the day of the hearing

Gather these items together and have them with you when we call:

  • Documents we sent you concerning this appeal
  • Evidence which the other party may have sent you
  • Evidence you sent us and the other party
  • A calendar for the dates involved
  • A pen and paper for taking notes

At the time of the hearing, be available at the telephone number you provided, and:

  • If you have Caller ID that does not accept blocked calls, you must undo the block or the judge cannot call you.
  • Receive the call in a quiet area, free of interruptions or distractions.
  • If possible, do not use a cell phone. If you must use a cell phone, be sure it has been charged and you have enough minutes available.

Important Information:

  • If you don't answer your phone or the line is busy, the judge will make a decision based on the information available, including testimony from other participants.
  • If you don't get a call within 10 minutes after the scheduled time, call us at 651-296-3745.
  • If your phone call is disconnected during the hearing, hang up. The judge will call you back.

This information is available in alternative formats by calling the Appeals Office at 651-296-3745.
TDD/TTY users call 1-866-814-1252.

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