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Are There Costs Associated With the Card

Can I use my unemployment debit card without incurring fees?

Yes. Here are some of the ways you can use your card for free.

  • Make purchases at any merchant that accepts Visa debit cards.
  • Make cash withdrawals from a U.S. Bank ATM or from a teller at any financial institution that accepts Visa.
  • Perform a balance inquiry at an ATM.

How do I check my balance for free?

  • Consult the monthly statement mailed to your home.
  • Access your account online 24 hours a day at reliacard.com.
  • Call the automated customer service line.

What fees are associated with this card?

When you receive your unemployment debit card, you will receive a list of fees that apply to the card. They include:

  • A $1.50 fee for each ATM transaction from non-U.S. Bank ATMs. Non-U.S. Bank ATM owners may assess their own fee for each transaction.
  • A $3.00 fee for each call with a live customer service representative each month after the first free call.
  • A $2.00 fee per month if the account is inactive for 365 consecutive days. The fee is charged each month until the account becomes active again or until the balance reaches $0.
  • A $15.00 fee for expedited card replacement. The card will arrive in 2 business days via UPS. Standard card replacement (3-5 business days via standard U.S. mail) is free.
  • A $20.00 overdraft fee will be charged if the card becomes overdrawn.

Are there fees for tracking my balance?

Each month you will receive a free printed statement which shows all card activity for the past month and your account balance. You may also check the account balance free of charge, 24 hours a day, by going online to reliacard.com or by calling the automated ReliaCard Visa customer service line at 1-866-276-5114. You can speak with a live customer service representative for free once a month; each additional call is $3.00. If you perform a balance inquiry at a non-U.S. Bank ATM, you may be charged a fee by the ATM owner, even if you do not perform a transaction.

Is there a fee for using this card to purchase goods at a store?

No. These transactions are called Point-of-Sale (POS) transactions. When using the ReliaCard Visa to make purchases, there is no fee associated with it. It works like a Visa debit card, except that it is paying the merchant from the amount stored on your card. At participating Interlink merchants, such as grocery stores, you can also request cash back without paying a fee.

Do I have to pay ATM fees?

U.S. Bank will not charge a fee for withdrawals made from U.S. Bank ATMs. For withdrawals from non-U.S. Bank ATMs, U.S. Bank will charge a service fee of $1.50. If using a non-U.S. Bank ATM, the owner of that ATM may charge an additional fee. These surcharge fees vary depending on the bank that owns the machine. The ATM will notify you of the surcharge fee and allow you to cancel the transaction prior to being charged the fee.

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